credentials and experience

  

Summary

Diverse administrative experience in the fields of homeowner associations, libraries, technology, construction, and judicial administration.  Easily adapting to work environments with a commitment to success and with a positive and uplifting approach. Organized and detailed-oriented self-starting professional excelling as an independent worker and team player.



Achievements

Superior Performance Awards, City of Scottsdale (9 times) 1997-2013

Appreciation Award, City of Scottsdale  1999

Appreciation Award, City of Scottsdale  2000

Consistently rated “Exceptional” and “Exceeds Expectations” throughout career



Experience

COTTONWOOD STONE SERVICES  

1997 – present

Freelance Virtual Assistance Services

  · General office and administrative tasks. 

· Produce and coordinate programs and events. 

· Design promotional content.

· Social Media Management

· Photo and video editing.

· Prepare and deliver presentations.

· Staff and client care.

· Research

· Financial

· Project management

· Communication responsibilities include verbal and written correspondence.

· Duties include significant utilization of MS Office Products (Word, Excel, and PowerPoint), Adobe (Premiere Pro, Photoshop, Spark).



GAINEY RANCH COMMUNITY ASSOCIATION

Feb 2013 – Sept 2018 

Luxury gated community

Architectural and Compliance Coordinator

Administrative Assistant (initial position)

· Presented architectural applications and briefings to Master Architectural Committee and Executive Director.

· Inspected properties to assure that homeowners were in compliance with the Covenants, Conditions and Restrictions (CC&Rs) of both their individual community and the master community.

· Improved successful resolutions of violations, without needing to go into a legal status, from 73% to 95% after assuming this position.

· Led, researched, planned and implemented new projects to include RFIDs for vehicles, homeowners’ house key system, and security/property reporting.

· Provided administrative support to include visitor and phone reception, maintenance of standard office equipment and software.

· Scheduled and coordinated meetings.

· Communication responsibilities included verbal, written correspondence, and technical writing.

· Duties included significant utilization of MS Office Products (Outlook, Word, Excel, and PowerPoint), Yardi, DoorKing, and ABDI.



SCOTTSDALE PUBLIC LIBRARY

Oct 1997 – Jan 2013

Computer Desktop Manager

· Managed projects and call center, created work orders and assigned to appropriate staff.

· Managed budgets, prepared and presented staff reviews, and hiring.

· Designed and presented computer training sessions.

· Assisted with technology support for 500 computers in 5 library branches.

· Communication responsibilities included verbal, written correspondence, technical writing, and performed training.

· Duties included significant utilization of MS Office Products (Outlook, Word, Excel, Access, and PowerPoint), DRA, Pegasus, OCLC, EBSCO, ProQuest, Millennium, Sierra, and PropertyPro.



LUTHERAN HEALTHCARE NETWORK

Sept 1996 – Oct 1997

Hospital and medical centers

Support Coordinator

· Managed call center and was the first point of contact for all calls into the technology department, directing customers to appropriate staff person.

· Assisted with basic level technology questions.

· Answered multi-line phone systems, maintained and used standard office equipment.

· Communication responsibilities included verbal and written correspondence.

· Duties included significant utilization of MS Office Products (Outlook, Word, Excel, and PowerPoint).



TECHNOLOGY DESIGN & CONSTRUCTION

June 1994 – Sept 1996

Contractor to build the Intel Fab 12 plant in Chandler AZ

IT Help Desk Manager, Executive Assistant, Administrative Assistant

Receptionist 

· Created and managed the IT Help Desk.

· Delegated work orders to department staff.

· Answered multi-line phone systems, greeted visitors, maintained and used standard office equipment and software.

· Asset and supply management.

· Communication responsibilities included verbal, written correspondence, and technical writing.

· Duties included significant utilization of MS Office Products (Word and Excel).



    NATIONAL CENTER FOR STATE COURTS

Mar 1990 – May 1994

Court services and resources for state courts

Library Assistant

· Responsible for processing new material and interlibrary loans.

· Managed periodicals and bindery.

· Assisted with copy cataloging.

· Answered reference questions.

· Communication responsibilities included verbal and written correspondence.

· Duties included significant utilization of MS Office Word.



WILLIAMSBURG SHERIFF'S OFFICE

Dec 1983 – Mar 1990

Office Manager

· Managed budgets for city, county and state governments.

· Maintained all jail records.

· Greeted visitors and answered phones. 

· Communication responsibilities included verbal and written correspondence.



FEDERAL BUREAU OF INVESTIGATION

    June 1980 – Dec 1983

Secret Clearance

Switchboard Operator, Clerk Typist, Stenographer

· Answered switchboard calls.

· Monitored local and state police radio frequencies.

· Dispatched agents for crimes in action.

· Typed classified documents for agents.

· Maintained leave records.



Education & Training

University of Metaphysical Sciences Master of Metaphysics  2011

University of Metaphysical Scienes Bachelor of Divinity  2008

Toastmasters  Competent Communicator 2007

City of Scottsdale (additional training)  1998-2005

  MS Access Development;  Secrets to Holding Effective Meetings;

  Team Energy/Team Spirit;  How to Build a Better Team;

  Motivation Though Music;  How to Measure Excellent Service;

  City Budget Training;  Advanced Presentation Skills;

  MS Word, Excel and Outlook;  Team Communication and Fun and Work;

  Writing Effective Peer Evaluations; Barriers to Team Effectiveness;

  Writing Skills;  Diversity: Beyond Race and Gender;

  Gates Foundation Training;  Leadership & Supervisory Skills for Women;

  Effective Project Management;  City Defensive Drivers/Smith Driving 

  System Course;  Achieving Your Highest Priorities; 

  Journey to Center: Turning Conflict in Powerful Relationships;

  Civic Treatment for Managers;  Increasing Human Effectiveness: 

  Managing Rapids of Change;

  Personal Productivity;  Maximizing Performance

 


Community / Non-Profit / Volunteer Service

Musicians Roundhouse - Concerts Program Dev. & Coordinator - 2017-present

Arizona TLC - President - 2011-2015

Hospice of the Valley - Program Facilitator - 2010-2014

Chosen Journey Institute - Director of Administration - 2004-2007

Windstar Foundation - Connections Coordinator - 2005-2006

Arizona Windstar Connection - President -  2001-2006 

  

Contact Us

cottonwoodtree27@gmail.com

(480) 600-8924